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Code Issues 26 Packages Projects Releases 10 Wiki Activity

[BUG] Empty mobile page when uploading from web only #140

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opened 2026-02-04 18:04:07 +03:00 by OVERLORD · 21 comments
OVERLORD commented 2026-02-04 18:04:07 +03:00
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Originally created by @Eidenz on GitHub (Jul 11, 2022).

Describe the bug
I setup an immich instance and started uploading straight from the web version (about a hundred pics). However, when I open the android app to see my content, the page is empty.
I can see the pictures in the Search tab when I look for detected objects. But the main page is just blank.

I tried setting up another instance, same issue if you start uploading from web only. (I also tried reinstalling the android app)

Task List

  • I have read thoroughly the README setup and installation instructions.
  • If my setup is different, I have included my docker-compose file.
  • I have included my redacted .env file.
  • I have included information on my machine, and environment.

To Reproduce
Steps to reproduce the behavior:

  1. Setup immich following the README steps
  2. Start uploading from the web version only
  3. Open the android app to see your uploaded content

Expected behavior
The web uploaded pictures shows up on the Android app.

Desktop (please complete the following information):

  • OS: Ubuntu 20.04
  • Version: 1.17.0_25-dev

Smartphone (please complete the following information):

  • Device: Mi 11
  • OS: CherishOS 3.9
  • Version: 1.17.0 build.25
Originally created by @Eidenz on GitHub (Jul 11, 2022). **Describe the bug** I setup an immich instance and started uploading straight from the web version (about a hundred pics). However, when I open the android app to see my content, the page is empty. I can see the pictures in the Search tab when I look for detected objects. But the main page is just blank. I tried setting up another instance, same issue if you start uploading from web only. (I also tried reinstalling the android app) **Task List** - [X] I have read thoroughly the README setup and installation instructions. - [x] If my setup is different, I have included my docker-compose file. - [x] I have included my redacted `.env` file. - [X] I have included information on my machine, and environment. **To Reproduce** Steps to reproduce the behavior: 1. Setup immich following the README steps 2. Start uploading from the web version only 3. Open the android app to see your uploaded content **Expected behavior** The web uploaded pictures shows up on the Android app. **Desktop (please complete the following information):** - OS: Ubuntu 20.04 - Version: 1.17.0_25-dev **Smartphone (please complete the following information):** - Device: Mi 11 - OS: CherishOS 3.9 - Version: 1.17.0 build.25
OVERLORD commented 2026-02-04 18:04:30 +03:00
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@alextran1502 commented on GitHub (Jul 11, 2022):

Can you please include your .env and docker-compose files? They are in the requirement for troubleshooting purposes

@alextran1502 commented on GitHub (Jul 11, 2022): Can you please include your `.env` and `docker-compose` files? They are in the requirement for troubleshooting purposes
OVERLORD commented 2026-02-04 18:04:39 +03:00
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@Eidenz commented on GitHub (Jul 11, 2022):

Well the env and docker-compose are exactly the same from the repo, but here anyway:

env.txt
docker-compose.txt

@Eidenz commented on GitHub (Jul 11, 2022): Well the env and docker-compose are exactly the same from the repo, but here anyway: [env.txt](https://github.com/alextran1502/immich/files/9084813/env.txt) [docker-compose.txt](https://github.com/alextran1502/immich/files/9084823/docker-compose.txt)
OVERLORD commented 2026-02-04 18:04:46 +03:00
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@alextran1502 commented on GitHub (Jul 11, 2022):

I created a new instance with a fresh setup and the latest release version. However, I cannot reproduce this. Do you have a set of uploaded photos that you can share for testing?

@alextran1502 commented on GitHub (Jul 11, 2022): I created a new instance with a fresh setup and the latest release version. However, I cannot reproduce this. Do you have a set of uploaded photos that you can share for testing?
OVERLORD commented 2026-02-04 18:04:55 +03:00
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@Eidenz commented on GitHub (Jul 11, 2022):

Well it does this no matter what I feed it... Even pictures that worked just fine on other instances.

@Eidenz commented on GitHub (Jul 11, 2022): Well it does this no matter what I feed it... Even pictures that worked just fine on other instances.
OVERLORD commented 2026-02-04 18:04:59 +03:00
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@Eidenz commented on GitHub (Jul 11, 2022):

But now that I think about it, this is a new server as well (used another one for older instances).

There might be something wrong with the connection between the android client and my server?

@Eidenz commented on GitHub (Jul 11, 2022): But now that I think about it, this is a new server as well (used another one for older instances). There might be something wrong with the connection between the android client and my server?
OVERLORD commented 2026-02-04 18:05:06 +03:00
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@alextran1502 commented on GitHub (Jul 11, 2022):

Do you see anything abnormal log-wise on your instance when you upload the file? on all containers log

@alextran1502 commented on GitHub (Jul 11, 2022): Do you see anything abnormal log-wise on your instance when you upload the file? on all containers log
OVERLORD commented 2026-02-04 18:05:14 +03:00
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@Eidenz commented on GitHub (Jul 11, 2022):

Nothing abnormal. Well, that's quite normal to me since I mentioned the web version works perfectly fine. The only problem is the blank page on the android version.
And I know it can actually retrieve the pictures since they show up in the Search tab..

I see nothing in logs either when I load up the app.

I forgot to mention I'm using the scaling option with --scale immich-server=5. It's the first time I try it (there will be thousands of pictures soon, so I prepared it).

@Eidenz commented on GitHub (Jul 11, 2022): Nothing abnormal. Well, that's quite normal to me since I mentioned the web version works perfectly fine. The only problem is the blank page on the android version. And I know it can actually retrieve the pictures since they show up in the Search tab.. I see nothing in logs either when I load up the app. I forgot to mention I'm using the scaling option with `--scale immich-server=5`. It's the first time I try it (there will be thousands of pictures soon, so I prepared it).
OVERLORD commented 2026-02-04 18:05:26 +03:00
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@alextran1502 commented on GitHub (Jul 11, 2022):

If you try to run 1 instance, does it change?

@alextran1502 commented on GitHub (Jul 11, 2022): If you try to run 1 instance, does it change?
OVERLORD commented 2026-02-04 18:05:29 +03:00
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@alextran1502 commented on GitHub (Jul 11, 2022):

For your reference, I am using 1 instance for a total of ~20,000 photos/videos split between 2 accounts

@alextran1502 commented on GitHub (Jul 11, 2022): For your reference, I am using 1 instance for a total of ~20,000 photos/videos split between 2 accounts
OVERLORD commented 2026-02-04 18:05:35 +03:00
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@Eidenz commented on GitHub (Jul 11, 2022):

Oh okay, I just read the If you have a few thousand photos/videos, I suggest running docker-compose with scaling option for the immich_server so I just went for it.

Well removing the scaling doesn't seem to fix it, but maybe I should try restarting fresh without scaling?

@Eidenz commented on GitHub (Jul 11, 2022): Oh okay, I just read the `If you have a few thousand photos/videos, I suggest running docker-compose with scaling option for the immich_server` so I just went for it. Well removing the scaling doesn't seem to fix it, but maybe I should try restarting fresh without scaling?
OVERLORD commented 2026-02-04 18:05:43 +03:00
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@alextran1502 commented on GitHub (Jul 11, 2022):

I am testing on Android. I think I might have found something. I will keep you updated.

@alextran1502 commented on GitHub (Jul 11, 2022): I am testing on Android. I think I might have found something. I will keep you updated.
OVERLORD commented 2026-02-04 18:05:46 +03:00
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@Eidenz commented on GitHub (Jul 11, 2022):

Oh alright, will wait before another reinstallation then.

@Eidenz commented on GitHub (Jul 11, 2022): Oh alright, will wait before another reinstallation then.
OVERLORD commented 2026-02-04 18:05:55 +03:00
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@alextran1502 commented on GitHub (Jul 11, 2022):

@Eidenz it was a permission issue on my end, not something with the application. So I cannot reproduce the issue :/. Can you try a new instance?

@alextran1502 commented on GitHub (Jul 11, 2022): @Eidenz it was a permission issue on my end, not something with the application. So I cannot reproduce the issue :/. Can you try a new instance?
OVERLORD commented 2026-02-04 18:06:07 +03:00
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@Eidenz commented on GitHub (Jul 11, 2022):

It worked. Re-making the instance without scaling option fixed it, the pictures now appear on the android app.

@Eidenz commented on GitHub (Jul 11, 2022): It worked. Re-making the instance without scaling option fixed it, the pictures now appear on the android app.
OVERLORD commented 2026-02-04 18:06:21 +03:00
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@alextran1502 commented on GitHub (Jul 11, 2022):

OK, I will look into the scaling problem that presents a problem with uploading on the web

@alextran1502 commented on GitHub (Jul 11, 2022): OK, I will look into the scaling problem that presents a problem with uploading on the web
OVERLORD commented 2026-02-04 18:06:33 +03:00
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@Eidenz commented on GitHub (Jul 11, 2022):

Actually, the pictures disappeared again after uploading all of the previous ones.

I didn't mention it as I didn't think it was important, but now it seems it might be a cause of the problem:

Some pictures show up as Invalid date in the immich web. I'm pretty sure as soon as I uploaded one of these invalid date pictures, they all disappeared from the android app.

@Eidenz commented on GitHub (Jul 11, 2022): Actually, the pictures disappeared again after uploading all of the previous ones. I didn't mention it as I didn't think it was important, but now it seems it might be a cause of the problem: Some pictures show up as `Invalid date` in the immich web. I'm pretty sure as soon as I uploaded one of these invalid date pictures, they all disappeared from the android app.
OVERLORD commented 2026-02-04 18:06:40 +03:00
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@Eidenz commented on GitHub (Jul 11, 2022):

Log trace:
immich_web

@Eidenz commented on GitHub (Jul 11, 2022): Log trace: ![immich_web](https://user-images.githubusercontent.com/27901016/178307596-b954bd62-bd00-4c52-af0e-71a7b054d60e.png)
OVERLORD commented 2026-02-04 18:06:45 +03:00
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@Eidenz commented on GitHub (Jul 11, 2022):

I don't know if this one is linked (from microservices):
image

@Eidenz commented on GitHub (Jul 11, 2022): I don't know if this one is linked (from microservices): ![image](https://user-images.githubusercontent.com/27901016/178307828-b6717119-82d1-4a94-ad05-386d5958e9ac.png)
OVERLORD commented 2026-02-04 18:06:49 +03:00
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@alextran1502 commented on GitHub (Jul 11, 2022):

Can you share some of the pictures that caused problem?

@alextran1502 commented on GitHub (Jul 11, 2022): Can you share some of the pictures that caused problem?
OVERLORD commented 2026-02-04 18:06:54 +03:00
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@Eidenz commented on GitHub (Jul 12, 2022):

They are all very small MP4 videos (between 2 and 10sec). Here is one:

https://user-images.githubusercontent.com/27901016/178579094-32d4bcf1-cf82-449d-a880-d3227f68de94.mp4

@Eidenz commented on GitHub (Jul 12, 2022): They are all very small MP4 videos (between 2 and 10sec). Here is one: https://user-images.githubusercontent.com/27901016/178579094-32d4bcf1-cf82-449d-a880-d3227f68de94.mp4
OVERLORD commented 2026-02-04 18:07:15 +03:00
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@alextran1502 commented on GitHub (Jul 13, 2022):

Thanks, I can reproduce the issue now.

@alextran1502 commented on GitHub (Jul 13, 2022): Thanks, I can reproduce the issue now.
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Reference: immich-app/immich#140
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