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[BUG] Can't view any images in webapp they all show up as default thumbnail #1395

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opened 2026-02-05 01:38:10 +03:00 by OVERLORD · 0 comments
OVERLORD commented 2026-02-05 01:38:10 +03:00
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Originally created by @Absent1337 on GitHub (Oct 2, 2023).

The bug

When I upload photos/videos via mobile app or browser they all show up as default thumbnail and I can't view them.
Only when I hold my cursor over video it will play in the thumbnail, but it won't work when I click on it.
Running any job seems to do completely nothing.
image

The OS that Immich Server is running on

Ubuntu 22, docker

Version of Immich Server

1.79.1

Version of Immich Mobile App

1.79.0

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

networks:
  proxy-net:
    external: true
  immich:

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: [ "start.sh", "immich" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
    env_file:
      - .env
    depends_on:
      - redis
      - database
      - typesense
    restart: always
    networks:
      - immich

  immich-microservices:
    container_name: immich_microservices
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    extends:
      file: hwaccel.yml
      service: hwaccel
    command: [ "start.sh", "microservices" ]
    volumes:
      - /home/milosz/Immich/upload:/usr/src/app/upload
    env_file:
      - .env
    depends_on:
      - redis
      - database
      - typesense
    restart: always
    networks:
      - immich

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - /home/milosz/Immich/model-cache:/cache
    env_file:
      - .env
    restart: always
    networks:
      - immich

  immich-web:
    container_name: immich_web
    image: ghcr.io/immich-app/immich-web:${IMMICH_VERSION:-release}
    env_file:
      - .env
    restart: always
    networks:
      - immich

  typesense:
    container_name: immich_typesense
    image: typesense/typesense:0.24.1@sha256:9bcff2b829f12074426ca044b56160ca9d777a0c488303469143dd9f8259d4dd
    environment:
      - TYPESENSE_API_KEY=${TYPESENSE_API_KEY}
      - TYPESENSE_DATA_DIR=/data
      # remove this to get debug messages
      - GLOG_minloglevel=1
    volumes:
      - /home/milosz/Immich/tsdata:/data
    restart: always
    networks:
      - immich

  redis:
    container_name: immich_redis
    image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3
    restart: always
    networks:
      - immich

  database:
    container_name: immich_postgres
    image: postgres:14-alpine@sha256:28407a9961e76f2d285dc6991e8e48893503cc3836a4755bbc2d40bcc272a441
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - /home/milosz/Immich/pgdata:/var/lib/postgresql/data
    restart: always
    networks:
      - immich

  immich-proxy:
    container_name: immich_proxy
    image: ghcr.io/immich-app/immich-proxy:${IMMICH_VERSION:-release}
    environment:
      # Make sure these values get passed through from the env file
      - IMMICH_SERVER_URL
      - IMMICH_WEB_URL
    ports:
      - 2283:8080
    depends_on:
      - immich-server
      - immich-web
    restart: always
    networks:
      proxy-net:
        ipv4_address: 172.19.1.15
      immich:

Your .env content

# ou can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/p1/media-storage/Immich-storage

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secrets for postgres and typesense. You should change these to random passwords
TYPESENSE_API_KEY=(secret)
DB_PASSWORD=(secret)

# The values below this line do not need to be changed
###################################################################################
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

REDIS_HOSTNAME=immich_redis

# IMMICH_SERVER_URL=https://test.xyz
# IMMICH_WEB_URL=https://test.xyz

Reproduction steps

1.Backup any photo/video
2.Try to view them in web app
...

Additional information

No response

Originally created by @Absent1337 on GitHub (Oct 2, 2023). ### The bug When I upload photos/videos via mobile app or browser they all show up as default thumbnail and I can't view them. Only when I hold my cursor over video it will play in the thumbnail, but it won't work when I click on it. Running any job seems to do completely nothing. ![image](https://github.com/immich-app/immich/assets/107310248/b0550673-4fbc-46fb-8e60-55af08cc6c77) ### The OS that Immich Server is running on Ubuntu 22, docker ### Version of Immich Server 1.79.1 ### Version of Immich Mobile App 1.79.0 ### Platform with the issue - [X] Server - [X] Web - [ ] Mobile ### Your docker-compose.yml content ```YAML networks: proxy-net: external: true immich: services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} command: [ "start.sh", "immich" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload env_file: - .env depends_on: - redis - database - typesense restart: always networks: - immich immich-microservices: container_name: immich_microservices image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} extends: file: hwaccel.yml service: hwaccel command: [ "start.sh", "microservices" ] volumes: - /home/milosz/Immich/upload:/usr/src/app/upload env_file: - .env depends_on: - redis - database - typesense restart: always networks: - immich immich-machine-learning: container_name: immich_machine_learning image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} volumes: - /home/milosz/Immich/model-cache:/cache env_file: - .env restart: always networks: - immich immich-web: container_name: immich_web image: ghcr.io/immich-app/immich-web:${IMMICH_VERSION:-release} env_file: - .env restart: always networks: - immich typesense: container_name: immich_typesense image: typesense/typesense:0.24.1@sha256:9bcff2b829f12074426ca044b56160ca9d777a0c488303469143dd9f8259d4dd environment: - TYPESENSE_API_KEY=${TYPESENSE_API_KEY} - TYPESENSE_DATA_DIR=/data # remove this to get debug messages - GLOG_minloglevel=1 volumes: - /home/milosz/Immich/tsdata:/data restart: always networks: - immich redis: container_name: immich_redis image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3 restart: always networks: - immich database: container_name: immich_postgres image: postgres:14-alpine@sha256:28407a9961e76f2d285dc6991e8e48893503cc3836a4755bbc2d40bcc272a441 env_file: - .env environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} volumes: - /home/milosz/Immich/pgdata:/var/lib/postgresql/data restart: always networks: - immich immich-proxy: container_name: immich_proxy image: ghcr.io/immich-app/immich-proxy:${IMMICH_VERSION:-release} environment: # Make sure these values get passed through from the env file - IMMICH_SERVER_URL - IMMICH_WEB_URL ports: - 2283:8080 depends_on: - immich-server - immich-web restart: always networks: proxy-net: ipv4_address: 172.19.1.15 immich: ``` ### Your .env content ```Shell # ou can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION=/p1/media-storage/Immich-storage # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release # Connection secrets for postgres and typesense. You should change these to random passwords TYPESENSE_API_KEY=(secret) DB_PASSWORD=(secret) # The values below this line do not need to be changed ################################################################################### DB_HOSTNAME=immich_postgres DB_USERNAME=postgres DB_DATABASE_NAME=immich REDIS_HOSTNAME=immich_redis # IMMICH_SERVER_URL=https://test.xyz # IMMICH_WEB_URL=https://test.xyz ``` ### Reproduction steps ```bash 1.Backup any photo/video 2.Try to view them in web app ... ``` ### Additional information _No response_
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Reference: immich-app/immich#1395
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