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[BUG] photos taken with realme phone show 0x0 pixel size on mobile app #1346

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opened 2026-02-05 01:22:12 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2026-02-05 01:22:12 +03:00
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Originally created by @pkampkam on GitHub (Sep 20, 2023).

The bug

Hi. I've got Realme GT Master Edition phone. All my (original, not edited) photos are shown 0x0 pixel size on mobile app. But when I edit the photo with internal gallery app or Google Photos app, it is shown with correct pixel size.
The issue is only on mobile app. Web version is always OK.

The OS that Immich Server is running on

Debian 12.0

Version of Immich Server

1.78.1

Version of Immich Mobile App

1.78.1

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

version: "3.8"

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: [ "start.sh", "immich" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
    env_file:
      - .env
    depends_on:
      - redis
      - database
      - typesense
    restart: always

  immich-microservices:
    container_name: immich_microservices
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: [ "start.sh", "microservices" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
    env_file:
      - .env
    depends_on:
      - redis
      - database
      - typesense
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always

  immich-web:
    container_name: immich_web
    image: ghcr.io/immich-app/immich-web:${IMMICH_VERSION:-release}
    env_file:
      - .env
    restart: always

  typesense:
    container_name: immich_typesense
    image: typesense/typesense:0.24.1@sha256:9bcff2b829f12074426ca044b56160ca9d777a0c488303469143dd9f8259d4dd
    environment:
      - TYPESENSE_API_KEY=${TYPESENSE_API_KEY}
      - TYPESENSE_DATA_DIR=/data
    logging:
      driver: none
    volumes:
      - tsdata:/data
    restart: always

  redis:
    container_name: immich_redis
    image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3
    restart: always

  database:
    container_name: immich_postgres
    image: postgres:14-alpine@sha256:28407a9961e76f2d285dc6991e8e48893503cc3836a4755bbc2d40bcc272a441
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      PG_DATA: /var/lib/postgresql/data
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always

  immich-proxy:
    container_name: immich_proxy
    image: ghcr.io/immich-app/immich-proxy:${IMMICH_VERSION:-release}
    environment:
      # Make sure these values get passed through from the env file
      - IMMICH_SERVER_URL
      - IMMICH_WEB_URL
    ports:
      - 2283:8080
    depends_on:
      - immich-server
      - immich-web
    restart: always

volumes:
  pgdata:
  model-cache:
  tsdata:

Your .env content

###################################################################################
# Database
###################################################################################

# NOTE: The following four database variables support Docker secrets by adding a *_FILE suffix to the variable name
# See the docker-compose documentation on secrets for additional details: https://docs.docker.com/compose/compose-file/compose-file-v3/#secrets
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_PASSWORD=xxx
DB_DATABASE_NAME=immich

# Optional Database settings:
# DB_PORT=5432

###################################################################################
# Redis
###################################################################################

REDIS_HOSTNAME=immich_redis

# REDIS_URL will be used to pass custom options to ioredis.
# Example for Sentinel
# {"sentinels":[{"host":"redis-sentinel-node-0","port":26379},{"host":"redis-sentinel-node-1","port":26379},{"host":"redis-sentinel-node-2","port":26379}],"name":"redis-sentinel"}
# REDIS_URL=ioredis://eyJzZW50aW5lbHMiOlt7Imhvc3QiOiJyZWRpcy1zZW50aW5lbDEiLCJwb3J0IjoyNjM3OX0seyJob3N0IjoicmVkaXMtc2VudGluZWwyIiwicG9ydCI6MjYzNzl9XSwibmFtZSI6Im15bWFzdGVyIn0=

# Optional Redis settings:

# Note: these parameters are not automatically passed to the Redis Container
# to do so, please edit the docker-compose.yml file as well. Redis is not configured
# via environment variables, only redis.conf or the command line

# REDIS_PORT=6379
# REDIS_DBINDEX=0
# REDIS_USERNAME=
# REDIS_PASSWORD=
# REDIS_SOCKET=

###################################################################################
# Upload File Location
#
# This is the location where uploaded files are stored.
###################################################################################

UPLOAD_LOCATION=/opt/immich-app/upload/


###################################################################################
# Typesense
###################################################################################
TYPESENSE_API_KEY=Z96XakDEL3yYthANDnVYNb9fNrdtNyLN
# TYPESENSE_ENABLED=false
# TYPESENSE_URL uses base64 encoding for the nodes json.
# Example JSON that was used:
# [
#      { "host": "typesense-1.example.net", "port": "443", "protocol": "https" },
#      { "host": "typesense-2.example.net", "port": "443", "protocol": "https" },
#      { "host": "typesense-3.example.net", "port": "443", "protocol": "https" },
# ]
# TYPESENSE_URL=ha://WwogIHsgImhvc3QiOiAidHlwZXNlbnNlLTEuZXhhbXBsZS5uZXQiLCAicG9ydCI6ICI0NDMiLCAicHJvdG9jb2wiOiAiaHR0cHMiIH0sCiAgeyAiaG9zdCI6ICJ0eXBlc2Vuc2UtMi5leGFtcGxlLm5ldCIsICJwb3J0IjogIjQ0MyIsICJwcm90b2NvbCI6ICJodHRwcyIgfSwKICB7ICJob3N0IjogInR5cGVzZW5zZS0zLmV4YW1wbGUubmV0IiwgInBvcnQiOiAiNDQzIiwgInByb3RvY29sIjogImh0dHBzIiB9Cl0=

###################################################################################
# Reverse Geocoding
#
# Reverse geocoding is done locally which has a small impact on memory usage
# This memory usage can be altered by changing the REVERSE_GEOCODING_PRECISION variable
# This ranges from 0-3 with 3 being the most precise
# 3 - Cities > 500 population: ~200MB RAM
# 2 - Cities > 1000 population: ~150MB RAM
# 1 - Cities > 5000 population: ~80MB RAM
# 0 - Cities > 15000 population: ~40MB RAM
####################################################################################

 DISABLE_REVERSE_GEOCODING=false
 REVERSE_GEOCODING_PRECISION=3

####################################################################################
# WEB - Optional
#
# Custom message on the login page, should be written in HTML form.
# For example:
# PUBLIC_LOGIN_PAGE_MESSAGE="This is a demo instance of Immich.<br><br>Email: <i>demo@demo.de</i><br>Password: <i>demo</i>"
####################################################################################

PUBLIC_LOGIN_PAGE_MESSAGE=

####################################################################################
# Alternative Service Addresses - Optional
#
# This is an advanced feature for users who may be running their immich services on different hosts.
# It will not change which address or port that services bind to within their containers, but it will change where other services look for their peers.
# Note: immich-microservices is bound to 3002, but no references are made
####################################################################################

IMMICH_WEB_URL=http://immich-web:3000
IMMICH_SERVER_URL=http://immich-server:3001
IMMICH_MACHINE_LEARNING_URL=http://immich-machine-learning:3003
IMMICH_MACHINE_LEARNING_ENABLED=true

####################################################################################
# Alternative API's External Address - Optional
#
# This is an advanced feature used to control the public server endpoint returned to clients during Well-known discovery.
# You should only use this if you want mobile apps to access the immich API over a custom URL. Do not include trailing slash.
# NOTE: At this time, the web app will not be affected by this setting and will continue to use the relative path: /api
# Examples: http://localhost:3001, http://immich-api.example.com, etc
####################################################################################

#IMMICH_API_URL_EXTERNAL=http://localhost:3001

###################################################################################
# Immich Version - Optional
#
# This allows all immich docker images to be pinned to a specific version. By default,
# the version is "release" but could be a specific version, like "v1.59.0".
###################################################################################

#IMMICH_VERSION=
#

Reproduction steps

1.take photo
2.upload
3.check details

Additional information

No response

Originally created by @pkampkam on GitHub (Sep 20, 2023). ### The bug Hi. I've got Realme GT Master Edition phone. All my (original, not edited) photos are shown 0x0 pixel size on mobile app. But when I edit the photo with internal gallery app or Google Photos app, it is shown with correct pixel size. The issue is only on mobile app. Web version is always OK. ### The OS that Immich Server is running on Debian 12.0 ### Version of Immich Server 1.78.1 ### Version of Immich Mobile App 1.78.1 ### Platform with the issue - [ ] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML version: "3.8" services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} command: [ "start.sh", "immich" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload env_file: - .env depends_on: - redis - database - typesense restart: always immich-microservices: container_name: immich_microservices image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} command: [ "start.sh", "microservices" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload env_file: - .env depends_on: - redis - database - typesense restart: always immich-machine-learning: container_name: immich_machine_learning image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} volumes: - model-cache:/cache env_file: - .env restart: always immich-web: container_name: immich_web image: ghcr.io/immich-app/immich-web:${IMMICH_VERSION:-release} env_file: - .env restart: always typesense: container_name: immich_typesense image: typesense/typesense:0.24.1@sha256:9bcff2b829f12074426ca044b56160ca9d777a0c488303469143dd9f8259d4dd environment: - TYPESENSE_API_KEY=${TYPESENSE_API_KEY} - TYPESENSE_DATA_DIR=/data logging: driver: none volumes: - tsdata:/data restart: always redis: container_name: immich_redis image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3 restart: always database: container_name: immich_postgres image: postgres:14-alpine@sha256:28407a9961e76f2d285dc6991e8e48893503cc3836a4755bbc2d40bcc272a441 env_file: - .env environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} PG_DATA: /var/lib/postgresql/data volumes: - pgdata:/var/lib/postgresql/data restart: always immich-proxy: container_name: immich_proxy image: ghcr.io/immich-app/immich-proxy:${IMMICH_VERSION:-release} environment: # Make sure these values get passed through from the env file - IMMICH_SERVER_URL - IMMICH_WEB_URL ports: - 2283:8080 depends_on: - immich-server - immich-web restart: always volumes: pgdata: model-cache: tsdata: ``` ### Your .env content ```Shell ################################################################################### # Database ################################################################################### # NOTE: The following four database variables support Docker secrets by adding a *_FILE suffix to the variable name # See the docker-compose documentation on secrets for additional details: https://docs.docker.com/compose/compose-file/compose-file-v3/#secrets DB_HOSTNAME=immich_postgres DB_USERNAME=postgres DB_PASSWORD=xxx DB_DATABASE_NAME=immich # Optional Database settings: # DB_PORT=5432 ################################################################################### # Redis ################################################################################### REDIS_HOSTNAME=immich_redis # REDIS_URL will be used to pass custom options to ioredis. # Example for Sentinel # {"sentinels":[{"host":"redis-sentinel-node-0","port":26379},{"host":"redis-sentinel-node-1","port":26379},{"host":"redis-sentinel-node-2","port":26379}],"name":"redis-sentinel"} # REDIS_URL=ioredis://eyJzZW50aW5lbHMiOlt7Imhvc3QiOiJyZWRpcy1zZW50aW5lbDEiLCJwb3J0IjoyNjM3OX0seyJob3N0IjoicmVkaXMtc2VudGluZWwyIiwicG9ydCI6MjYzNzl9XSwibmFtZSI6Im15bWFzdGVyIn0= # Optional Redis settings: # Note: these parameters are not automatically passed to the Redis Container # to do so, please edit the docker-compose.yml file as well. Redis is not configured # via environment variables, only redis.conf or the command line # REDIS_PORT=6379 # REDIS_DBINDEX=0 # REDIS_USERNAME= # REDIS_PASSWORD= # REDIS_SOCKET= ################################################################################### # Upload File Location # # This is the location where uploaded files are stored. ################################################################################### UPLOAD_LOCATION=/opt/immich-app/upload/ ################################################################################### # Typesense ################################################################################### TYPESENSE_API_KEY=Z96XakDEL3yYthANDnVYNb9fNrdtNyLN # TYPESENSE_ENABLED=false # TYPESENSE_URL uses base64 encoding for the nodes json. # Example JSON that was used: # [ # { "host": "typesense-1.example.net", "port": "443", "protocol": "https" }, # { "host": "typesense-2.example.net", "port": "443", "protocol": "https" }, # { "host": "typesense-3.example.net", "port": "443", "protocol": "https" }, # ] # TYPESENSE_URL=ha://WwogIHsgImhvc3QiOiAidHlwZXNlbnNlLTEuZXhhbXBsZS5uZXQiLCAicG9ydCI6ICI0NDMiLCAicHJvdG9jb2wiOiAiaHR0cHMiIH0sCiAgeyAiaG9zdCI6ICJ0eXBlc2Vuc2UtMi5leGFtcGxlLm5ldCIsICJwb3J0IjogIjQ0MyIsICJwcm90b2NvbCI6ICJodHRwcyIgfSwKICB7ICJob3N0IjogInR5cGVzZW5zZS0zLmV4YW1wbGUubmV0IiwgInBvcnQiOiAiNDQzIiwgInByb3RvY29sIjogImh0dHBzIiB9Cl0= ################################################################################### # Reverse Geocoding # # Reverse geocoding is done locally which has a small impact on memory usage # This memory usage can be altered by changing the REVERSE_GEOCODING_PRECISION variable # This ranges from 0-3 with 3 being the most precise # 3 - Cities > 500 population: ~200MB RAM # 2 - Cities > 1000 population: ~150MB RAM # 1 - Cities > 5000 population: ~80MB RAM # 0 - Cities > 15000 population: ~40MB RAM #################################################################################### DISABLE_REVERSE_GEOCODING=false REVERSE_GEOCODING_PRECISION=3 #################################################################################### # WEB - Optional # # Custom message on the login page, should be written in HTML form. # For example: # PUBLIC_LOGIN_PAGE_MESSAGE="This is a demo instance of Immich.<br><br>Email: <i>demo@demo.de</i><br>Password: <i>demo</i>" #################################################################################### PUBLIC_LOGIN_PAGE_MESSAGE= #################################################################################### # Alternative Service Addresses - Optional # # This is an advanced feature for users who may be running their immich services on different hosts. # It will not change which address or port that services bind to within their containers, but it will change where other services look for their peers. # Note: immich-microservices is bound to 3002, but no references are made #################################################################################### IMMICH_WEB_URL=http://immich-web:3000 IMMICH_SERVER_URL=http://immich-server:3001 IMMICH_MACHINE_LEARNING_URL=http://immich-machine-learning:3003 IMMICH_MACHINE_LEARNING_ENABLED=true #################################################################################### # Alternative API's External Address - Optional # # This is an advanced feature used to control the public server endpoint returned to clients during Well-known discovery. # You should only use this if you want mobile apps to access the immich API over a custom URL. Do not include trailing slash. # NOTE: At this time, the web app will not be affected by this setting and will continue to use the relative path: /api # Examples: http://localhost:3001, http://immich-api.example.com, etc #################################################################################### #IMMICH_API_URL_EXTERNAL=http://localhost:3001 ################################################################################### # Immich Version - Optional # # This allows all immich docker images to be pinned to a specific version. By default, # the version is "release" but could be a specific version, like "v1.59.0". ################################################################################### #IMMICH_VERSION= # ``` ### Reproduction steps ```bash 1.take photo 2.upload 3.check details ``` ### Additional information _No response_
OVERLORD added the 📱mobile label 2026-02-05 01:22:12 +03:00
OVERLORD commented 2026-02-05 01:22:18 +03:00
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@alextran1502 commented on GitHub (Sep 20, 2023):

Hello, do you have a picture you can share for troubleshooting?

@alextran1502 commented on GitHub (Sep 20, 2023): Hello, do you have a picture you can share for troubleshooting?
OVERLORD commented 2026-02-05 01:22:23 +03:00
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@pkampkam commented on GitHub (Sep 21, 2023):

W dniu 20.09.2023 o 14:17, Alex pisze:

Hello, do you have a picture you can share for troubleshooting?

—
Reply to this email directly, view it on GitHub
https://github.com/immich-app/immich/issues/4148#issuecomment-1727609194,
or unsubscribe
https://github.com/notifications/unsubscribe-auth/A26HELJMG6CO2BTTBU2NYKLX3LNG3ANCNFSM6AAAAAA472EOOY.
You are receiving this because you authored the thread.Message ID:
@.***>

Hi,

yes, of course :
https://photos.bloom.pl/share/8iAcd1I4vVRCMbCs4pL1dJxOpkQDrCBehrW99XJZXMjzVFayPAIgNpmp0qP1MI3Tc6I

I am sorry for the delay. I wanted to share it to you, but could not
find the way how to share a pic/album via link on mobile. Now I have
generated the link on the web app. I hope it helps.

Regards,

Piotr Kamiński

@pkampkam commented on GitHub (Sep 21, 2023): W dniu 20.09.2023 o 14:17, Alex pisze: > > Hello, do you have a picture you can share for troubleshooting? > > — > Reply to this email directly, view it on GitHub > <https://github.com/immich-app/immich/issues/4148#issuecomment-1727609194>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/A26HELJMG6CO2BTTBU2NYKLX3LNG3ANCNFSM6AAAAAA472EOOY>. > You are receiving this because you authored the thread.Message ID: > ***@***.***> > Hi, yes, of course : https://photos.bloom.pl/share/8iAcd1I4vVRCMbCs4pL1dJxOpkQDrCBehrW99XJZXMjzVFayPAIgNpmp0qP1MI3Tc6I I am sorry for the delay. I wanted to share it to you, but could not find the way how to share a pic/album via link on mobile. Now I have generated the link on the web app. I hope it helps. Regards, Piotr Kamiński
OVERLORD commented 2026-02-05 01:22:29 +03:00
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@jrasm91 commented on GitHub (Sep 6, 2024):

I believe this issue has been fixed.

@jrasm91 commented on GitHub (Sep 6, 2024): I believe this issue has been fixed.
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Reference: immich-app/immich#1346
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