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Code Issues 13 Packages Projects Releases 10 Wiki Activity

[BUG] <Immich app don't show albums for backup> #1340

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opened 2026-02-05 01:21:30 +03:00 by OVERLORD · 6 comments
OVERLORD commented 2026-02-05 01:21:30 +03:00
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Originally created by @nekior on GitHub (Sep 18, 2023).

The bug

I created an immich server about 3 weeks ago and both via web interface and app everything worked fine.
Unfortunately, for a few days now I have no longer been able to find the albums locally on my andriod smartphone; when I enter the "backup" section all the information relating to the server is not available and if I go to select the albums for backup only the loading icon appears but even if I wait 30 minutes they can't find any files or albums.
There are around 50/60 files in total locally on the smartphone, while on the server there are around 30K for 140Gb of occupied space.
Furthermore, I have already made sure that the app has permission to access the files and while from the web interface everything works correctly.

Thank you

The OS that Immich Server is running on

Truenas Scale 22.12.3.3

Version of Immich Server

1.78

Version of Immich Mobile App

1.78

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

container environment running in kubernetes

Your .env content

{
  "ffmpeg": {
    "accel": "nvenc",
    "crf": 23,
    "threads": 0,
    "preset": "ultrafast",
    "targetVideoCodec": "h264",
    "targetAudioCodec": "aac",
    "targetResolution": "720",
    "maxBitrate": "0",
    "bframes": -1,
    "refs": 0,
    "gopSize": 0,
    "npl": 0,
    "temporalAQ": false,
    "cqMode": "auto",
    "twoPass": false,
    "transcode": "required",
    "tonemap": "hable"
  },
  "job": {
    "backgroundTask": {
      "concurrency": 5
    },
    "clipEncoding": {
      "concurrency": 2
    },
    "metadataExtraction": {
      "concurrency": 5
    },
    "objectTagging": {
      "concurrency": 2
    },
    "recognizeFaces": {
      "concurrency": 2
    },
    "search": {
      "concurrency": 5
    },
    "sidecar": {
      "concurrency": 5
    },
    "storageTemplateMigration": {
      "concurrency": 5
    },
    "thumbnailGeneration": {
      "concurrency": 5
    },
    "videoConversion": {
      "concurrency": 1
    }
  },
  "machineLearning": {
    "enabled": true,
    "url": "http://immich-machinelearning:32002",
    "classification": {
      "enabled": true,
      "modelName": "microsoft/resnet-50",
      "minScore": 0.9
    },
    "clip": {
      "enabled": true,
      "modelName": "ViT-B-32::openai"
    },
    "facialRecognition": {
      "enabled": true,
      "modelName": "buffalo_l",
      "minScore": 0.7,
      "maxDistance": 0.6
    }
  },
  "map": {
    "enabled": true,
    "tileUrl": "https://tile.openstreetmap.org/{z}/{x}/{y}.png"
  },
  "oauth": {
    "enabled": false,
    "issuerUrl": "",
    "clientId": "",
    "clientSecret": "",
    "mobileOverrideEnabled": false,
    "mobileRedirectUri": "",
    "scope": "openid email profile",
    "storageLabelClaim": "preferred_username",
    "buttonText": "Login with OAuth",
    "autoRegister": true,
    "autoLaunch": false
  },
  "passwordLogin": {
    "enabled": true
  },
  "storageTemplate": {
    "template": "{{y}}/{{y}}-{{MM}}-{{dd}}/{{filename}}"
  },
  "thumbnail": {
    "webpSize": 250,
    "jpegSize": 1440,
    "quality": 80,
    "colorspace": "p3"
  }
}

Reproduction steps

1. Open app
2. Go to backup 
3. Try to select an album

Additional information

No response

Originally created by @nekior on GitHub (Sep 18, 2023). ### The bug I created an immich server about 3 weeks ago and both via web interface and app everything worked fine. Unfortunately, for a few days now I have no longer been able to find the albums locally on my andriod smartphone; when I enter the "backup" section all the information relating to the server is not available and if I go to select the albums for backup only the loading icon appears but even if I wait 30 minutes they can't find any files or albums. There are around 50/60 files in total locally on the smartphone, while on the server there are around 30K for 140Gb of occupied space. Furthermore, I have already made sure that the app has permission to access the files and while from the web interface everything works correctly. Thank you ### The OS that Immich Server is running on Truenas Scale 22.12.3.3 ### Version of Immich Server 1.78 ### Version of Immich Mobile App 1.78 ### Platform with the issue - [ ] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML container environment running in kubernetes ``` ### Your .env content ```Shell { "ffmpeg": { "accel": "nvenc", "crf": 23, "threads": 0, "preset": "ultrafast", "targetVideoCodec": "h264", "targetAudioCodec": "aac", "targetResolution": "720", "maxBitrate": "0", "bframes": -1, "refs": 0, "gopSize": 0, "npl": 0, "temporalAQ": false, "cqMode": "auto", "twoPass": false, "transcode": "required", "tonemap": "hable" }, "job": { "backgroundTask": { "concurrency": 5 }, "clipEncoding": { "concurrency": 2 }, "metadataExtraction": { "concurrency": 5 }, "objectTagging": { "concurrency": 2 }, "recognizeFaces": { "concurrency": 2 }, "search": { "concurrency": 5 }, "sidecar": { "concurrency": 5 }, "storageTemplateMigration": { "concurrency": 5 }, "thumbnailGeneration": { "concurrency": 5 }, "videoConversion": { "concurrency": 1 } }, "machineLearning": { "enabled": true, "url": "http://immich-machinelearning:32002", "classification": { "enabled": true, "modelName": "microsoft/resnet-50", "minScore": 0.9 }, "clip": { "enabled": true, "modelName": "ViT-B-32::openai" }, "facialRecognition": { "enabled": true, "modelName": "buffalo_l", "minScore": 0.7, "maxDistance": 0.6 } }, "map": { "enabled": true, "tileUrl": "https://tile.openstreetmap.org/{z}/{x}/{y}.png" }, "oauth": { "enabled": false, "issuerUrl": "", "clientId": "", "clientSecret": "", "mobileOverrideEnabled": false, "mobileRedirectUri": "", "scope": "openid email profile", "storageLabelClaim": "preferred_username", "buttonText": "Login with OAuth", "autoRegister": true, "autoLaunch": false }, "passwordLogin": { "enabled": true }, "storageTemplate": { "template": "{{y}}/{{y}}-{{MM}}-{{dd}}/{{filename}}" }, "thumbnail": { "webpSize": 250, "jpegSize": 1440, "quality": 80, "colorspace": "p3" } } ``` ### Reproduction steps ```bash 1. Open app 2. Go to backup 3. Try to select an album ``` ### Additional information _No response_
OVERLORD added the 📱mobile label 2026-02-05 01:21:30 +03:00
OVERLORD commented 2026-02-05 01:21:37 +03:00
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@nekior commented on GitHub (Sep 18, 2023):

I add these two screenshots with the app logs
1695042468686
1695042468691

@nekior commented on GitHub (Sep 18, 2023): I add these two screenshots with the app logs ![1695042468686](https://github.com/immich-app/immich/assets/145349090/f1216560-6da0-4404-8701-8f5ddcb9a394) ![1695042468691](https://github.com/immich-app/immich/assets/145349090/b5ceac81-4aa9-40dc-ab85-3295113525e4)
OVERLORD commented 2026-02-05 01:21:41 +03:00
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@simonl169 commented on GitHub (Sep 19, 2023):

I have the same error on my girlfriends phone
We are running Immich 1.78.1 on both phone and server
She has an Android phone

@simonl169 commented on GitHub (Sep 19, 2023): I have the same error on my girlfriends phone We are running Immich 1.78.1 on both phone and server She has an Android phone
OVERLORD commented 2026-02-05 01:21:43 +03:00
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@ot73r commented on GitHub (Sep 21, 2023):

Same on a freshly set up Android Phone. Both Versions are on 1.78.1.

#0 List.first (dart:core-patch/growable_array.dart:343) #1 BackupNotifier._getBackupAlbumsInfo (package:immich_mobile/modules/backup/providers/backup.provider.dart:221) <asynchronous suspension> #2 BackupNotifier.getBackupInfo (package:immich_mobile/modules/backup/providers/backup.provider.dart:385) <asynchronous suspension>

@ot73r commented on GitHub (Sep 21, 2023): Same on a freshly set up Android Phone. Both Versions are on 1.78.1. `#0 List.first (dart:core-patch/growable_array.dart:343) #1 BackupNotifier._getBackupAlbumsInfo (package:immich_mobile/modules/backup/providers/backup.provider.dart:221) <asynchronous suspension> #2 BackupNotifier.getBackupInfo (package:immich_mobile/modules/backup/providers/backup.provider.dart:385) <asynchronous suspension> `
OVERLORD commented 2026-02-05 01:21:48 +03:00
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@simonl169 commented on GitHub (Sep 21, 2023):

If I see the release notes correct, this should be fixed by #4139 right?
Will test this

@simonl169 commented on GitHub (Sep 21, 2023): If I see the release notes correct, this should be fixed by #4139 right? Will test this
OVERLORD commented 2026-02-05 01:21:53 +03:00
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@nekior commented on GitHub (Sep 22, 2023):

Today I updated both the server and the client to version 1.79 but the problem remains

@nekior commented on GitHub (Sep 22, 2023): Today I updated both the server and the client to version 1.79 but the problem remains
OVERLORD commented 2026-02-05 01:21:58 +03:00
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@nekior commented on GitHub (Oct 2, 2023):

Update: I have currently solved the problem by manually installing (via apk) the app version 1.77.
I noticed that on my (slightly old) Xiaomi Redminote7 smartphone the problem occurs while on my girlfriend's smartphone which is much more recent it does not.

@nekior commented on GitHub (Oct 2, 2023): Update: I have currently solved the problem by manually installing (via apk) the app version 1.77. I noticed that on my (slightly old) Xiaomi Redminote7 smartphone the problem occurs while on my girlfriend's smartphone which is much more recent it does not.
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Reference: immich-app/immich#1340
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