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[BUG] Panoramas from Samsung phones can't be viewed #1255

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opened 2026-02-05 01:02:41 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2026-02-05 01:02:41 +03:00
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Originally created by @chatpion on GitHub (Aug 20, 2023).

Originally assigned to: @jrasm91 on GitHub.

The bug

Panoramas taken on Samsung phones are not rendered in the mobile app and in the webapp. Metadata are also not extracted ("no EXIF info available"), even though they do exist in the file.

2023-08-20_13-00

However, I can visualize the image correctly by downloading it and opening it in another image viewer.

EDIT: it turns out that manually running a thumbnail generation job does fix the rendering issue, but the metadata are still missing nonetheless.
These errors also appeared in the logs

immich_microservices     | [Nest] 7  - 08/20/2023, 11:20:26 AM   ERROR [JobService] Unable to run job handler: QueryFailedError: value "3760563288" is out of range for type integer
immich_microservices     | [Nest] 7  - 08/20/2023, 11:20:26 AM   ERROR [JobService] QueryFailedError: value "3760563288" is out of range for type integer
immich_microservices     |     at PostgresQueryRunner.query (/usr/src/app/node_modules/typeorm/driver/postgres/PostgresQueryRunner.js:211:19)
immich_microservices     |     at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
immich_microservices     |     at async InsertQueryBuilder.execute (/usr/src/app/node_modules/typeorm/query-builder/InsertQueryBuilder.js:106:33)
immich_microservices     |     at async MetadataExtractionProcessor.handlePhotoMetadataExtraction (/usr/src/app/dist/microservices/processors/metadata-extraction.processor.js:342:9)
immich_microservices     |     at async /usr/src/app/dist/domain/job/job.service.js:104:37
immich_microservices     |     at async Worker.processJob (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:342:28)
immich_microservices     |     at async Worker.retryIfFailed (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:525:24)
immich_microservices     | [Nest] 7  - 08/20/2023, 11:20:26 AM   ERROR [JobService] Object:
immich_microservices     | {
immich_microservices     |   "id": "f031623e-8ef8-4c74-9c13-506e0e28b4ab"
immich_microservices     | }

Example of broken image:
bug

The OS that Immich Server is running on

Arch

Version of Immich Server

v1.74.0

Version of Immich Mobile App

v1.72.1 build.95

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

version: "3.8"

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: [ "start.sh", "immich" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
    env_file:
      - .env
    depends_on:
      - redis
      - database
      - typesense
    restart: always

  immich-microservices:
    container_name: immich_microservices
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.yml
    #   service: hwaccel
    command: [ "start.sh", "microservices" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
    env_file:
      - .env
    depends_on:
      - redis
      - database
      - typesense
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always

  immich-web:
    container_name: immich_web
    image: ghcr.io/immich-app/immich-web:${IMMICH_VERSION:-release}
    env_file:
      - .env
    restart: always

  typesense:
    container_name: immich_typesense
    image: typesense/typesense:0.24.1@sha256:9bcff2b829f12074426ca044b56160ca9d777a0c488303469143dd9f8259d4dd
    environment:
      - TYPESENSE_API_KEY=${TYPESENSE_API_KEY}
      - TYPESENSE_DATA_DIR=/data
      # remove this to get debug messages
      - GLOG_minloglevel=1
    volumes:
      - tsdata:/data
    restart: always

  redis:
    container_name: immich_redis
    image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3
    restart: always

  database:
    container_name: immich_postgres
    image: postgres:14-alpine@sha256:28407a9961e76f2d285dc6991e8e48893503cc3836a4755bbc2d40bcc272a441
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always

  immich-proxy:
    container_name: immich_proxy
    image: ghcr.io/immich-app/immich-proxy:${IMMICH_VERSION:-release}
    environment:
      # Make sure these values get passed through from the env file
      - IMMICH_SERVER_URL
      - IMMICH_WEB_URL
    ports:
      - 2283:8080
    depends_on:
      - immich-server
      - immich-web
    restart: always

volumes:
  pgdata:
  model-cache:
  tsdata:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secrets for postgres and typesense. You should change these to random passwords
TYPESENSE_API_KEY=<text>
DB_PASSWORD=<text>

# The values below this line do not need to be changed
###################################################################################
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

REDIS_HOSTNAME=immich_redis

Reproduction steps

1. Upload a panorama taken by a Samsung phone (bulk upload or in the web app)
2. View it in either the app or the webapp

Additional information

Photoprism also had a similar issue.

Originally created by @chatpion on GitHub (Aug 20, 2023). Originally assigned to: @jrasm91 on GitHub. ### The bug Panoramas taken on Samsung phones are not rendered in the mobile app and in the webapp. Metadata are also not extracted ("no EXIF info available"), even though they do exist in the file. ![2023-08-20_13-00](https://github.com/immich-app/immich/assets/3697923/af545db7-0b3c-47ab-840c-c368e56a5ac5) However, I can visualize the image correctly by downloading it and opening it in another image viewer. EDIT: it turns out that manually running a thumbnail generation job does fix the rendering issue, but the metadata are still missing nonetheless. These errors also appeared in the logs ``` immich_microservices | [Nest] 7 - 08/20/2023, 11:20:26 AM ERROR [JobService] Unable to run job handler: QueryFailedError: value "3760563288" is out of range for type integer immich_microservices | [Nest] 7 - 08/20/2023, 11:20:26 AM ERROR [JobService] QueryFailedError: value "3760563288" is out of range for type integer immich_microservices | at PostgresQueryRunner.query (/usr/src/app/node_modules/typeorm/driver/postgres/PostgresQueryRunner.js:211:19) immich_microservices | at process.processTicksAndRejections (node:internal/process/task_queues:95:5) immich_microservices | at async InsertQueryBuilder.execute (/usr/src/app/node_modules/typeorm/query-builder/InsertQueryBuilder.js:106:33) immich_microservices | at async MetadataExtractionProcessor.handlePhotoMetadataExtraction (/usr/src/app/dist/microservices/processors/metadata-extraction.processor.js:342:9) immich_microservices | at async /usr/src/app/dist/domain/job/job.service.js:104:37 immich_microservices | at async Worker.processJob (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:342:28) immich_microservices | at async Worker.retryIfFailed (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:525:24) immich_microservices | [Nest] 7 - 08/20/2023, 11:20:26 AM ERROR [JobService] Object: immich_microservices | { immich_microservices | "id": "f031623e-8ef8-4c74-9c13-506e0e28b4ab" immich_microservices | } ``` Example of broken image: ![bug](https://github.com/immich-app/immich/assets/3697923/305337c7-e618-4ddf-89b8-91c1800f6960) ### The OS that Immich Server is running on Arch ### Version of Immich Server v1.74.0 ### Version of Immich Mobile App v1.72.1 build.95 ### Platform with the issue - [ ] Server - [X] Web - [X] Mobile ### Your docker-compose.yml content ```YAML version: "3.8" services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} command: [ "start.sh", "immich" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload env_file: - .env depends_on: - redis - database - typesense restart: always immich-microservices: container_name: immich_microservices image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.yml # service: hwaccel command: [ "start.sh", "microservices" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload env_file: - .env depends_on: - redis - database - typesense restart: always immich-machine-learning: container_name: immich_machine_learning image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} volumes: - model-cache:/cache env_file: - .env restart: always immich-web: container_name: immich_web image: ghcr.io/immich-app/immich-web:${IMMICH_VERSION:-release} env_file: - .env restart: always typesense: container_name: immich_typesense image: typesense/typesense:0.24.1@sha256:9bcff2b829f12074426ca044b56160ca9d777a0c488303469143dd9f8259d4dd environment: - TYPESENSE_API_KEY=${TYPESENSE_API_KEY} - TYPESENSE_DATA_DIR=/data # remove this to get debug messages - GLOG_minloglevel=1 volumes: - tsdata:/data restart: always redis: container_name: immich_redis image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3 restart: always database: container_name: immich_postgres image: postgres:14-alpine@sha256:28407a9961e76f2d285dc6991e8e48893503cc3836a4755bbc2d40bcc272a441 env_file: - .env environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} volumes: - pgdata:/var/lib/postgresql/data restart: always immich-proxy: container_name: immich_proxy image: ghcr.io/immich-app/immich-proxy:${IMMICH_VERSION:-release} environment: # Make sure these values get passed through from the env file - IMMICH_SERVER_URL - IMMICH_WEB_URL ports: - 2283:8080 depends_on: - immich-server - immich-web restart: always volumes: pgdata: model-cache: tsdata: ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION=./library # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release # Connection secrets for postgres and typesense. You should change these to random passwords TYPESENSE_API_KEY=<text> DB_PASSWORD=<text> # The values below this line do not need to be changed ################################################################################### DB_HOSTNAME=immich_postgres DB_USERNAME=postgres DB_DATABASE_NAME=immich REDIS_HOSTNAME=immich_redis ``` ### Reproduction steps ```bash 1. Upload a panorama taken by a Samsung phone (bulk upload or in the web app) 2. View it in either the app or the webapp ``` ### Additional information [Photoprism also had a similar issue.](https://github.com/photoprism/photoprism/issues/3363)
OVERLORD commented 2026-02-05 01:02:48 +03:00
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@kiguigui commented on GitHub (Sep 2, 2023):

Hey, I've seen exact the same Log entries
immich_microservices | [Nest] 7 - 08/20/2023, 11:20:26 AM ERROR [JobService] Unable to run job handler: QueryFailedError: value "3760563288" is out of range for type integer immich_microservices

and

| [Nest] 7 - 08/20/2023, 11:20:26 AM ERROR [JobService] QueryFailedError: value "3760563288" is out of range for type integer

with Panoramas from Samsung Phone, but there was a thumbnail created. But as mentioned by @chatpion it also shows "NO EXIF INFO AVAILABLE".

If it helps i can attach of of the Panoramas.

@kiguigui commented on GitHub (Sep 2, 2023): Hey, I've seen exact the same Log entries `immich_microservices | [Nest] 7 - 08/20/2023, 11:20:26 AM ERROR [JobService] Unable to run job handler: QueryFailedError: value "3760563288" is out of range for type integer immich_microservices` and `| [Nest] 7 - 08/20/2023, 11:20:26 AM ERROR [JobService] QueryFailedError: value "3760563288" is out of range for type integer` with Panoramas from Samsung Phone, but there was a thumbnail created. But as mentioned by @chatpion it also shows "NO EXIF INFO AVAILABLE". If it helps i can attach of of the Panoramas.
OVERLORD commented 2026-02-05 01:02:51 +03:00
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@C-Otto commented on GitHub (Aug 14, 2024):

The example image imports and shows just fine with v1.112.0 and I didn't notice any issue with my own panorama pictures (created with Galaxy S4, S7, and S9, I think). @chatpion are you able to reproduce this (with v1.112.0)?

@C-Otto commented on GitHub (Aug 14, 2024): The example image imports and shows just fine with v1.112.0 and I didn't notice any issue with my own panorama pictures (created with Galaxy S4, S7, and S9, I think). @chatpion are you able to reproduce this (with v1.112.0)?
OVERLORD commented 2026-02-05 01:02:54 +03:00
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@chatpion commented on GitHub (Sep 2, 2024):

It looks like v1.112.0 (or an older version) fixed the rendering and metadata extraction issues.

@chatpion commented on GitHub (Sep 2, 2024): It looks like v1.112.0 (or an older version) fixed the rendering and metadata extraction issues.
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Reference: immich-app/immich#1255
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