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[BUG] iOS: iPhone 13 Pro - unable to backup images #1253
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opened 2026-02-05 01:01:49 +03:00 by OVERLORD
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Reference: immich-app/immich#1253
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Originally created by @thelordtourette on GitHub (Aug 19, 2023).
The bug
Similar to the original issue from https://github.com/immich-app/immich/issues/2677 , the backup page is stuck on loading forever on my iPhone 13 Pro. The backup on my iPad Pro 2021 works without an issue.
The issued exists since I started using Immich with v1.61.0
When comparing the logs in the Immich app on both devices, I can not find any logs for the album service on my iPhone 13 Pro compared to my iPad Pro 2021.
The immich app has full access to all pictures on both devices and none of the pictures are stored on iCloud. Reinstalling the app didn't work either.
The Log export on my iPad sadly didn't work.
Please let me know if I can assist you in any way.
The OS that Immich Server is running on
Docker on Ubuntu 22.04
Version of Immich Server
v1.74.0
Version of Immich Mobile App
v1.73.0
Platform with the issue
Your docker-compose.yml content
Your .env content
Reproduction steps
Additional information
iPhone Logs:
created_at,level,context,message,stacktrace 2023-08-19 13:22:55.752045,LogLevel.FINE,"socket_io_client:engine.Socket","flushing 1 packets in socket","" 2023-08-19 13:22:55.751967,LogLevel.FINE,"socket_io_client:engine.Socket","socket receive: type "ping", data "null"","" 2023-08-19 13:22:55.750817,LogLevel.FINE,"socket_io_client:engine.Socket","flushing 1 packets in socket","" 2023-08-19 13:22:55.750627,LogLevel.FINE,"socket_io_client:engine.Socket","socket receive: type "ping", data "null"","" 2023-08-19 13:22:42.035858,LogLevel.INFO,"AssetNotifier","Load assets: 92ms","" 2023-08-19 13:22:34.161056,LogLevel.INFO,"BackupNotifier","Found 27 local albums","" 2023-08-19 13:22:33.288341,LogLevel.INFO,"BackupNotifier","Found 27 local albums","" 2023-08-19 13:22:30.752995,LogLevel.INFO,"AssetNotifier","Load assets: 183ms","" 2023-08-19 13:22:30.659581,LogLevel.FINE,"socket_io_client:engine.Socket","socket receive: type "message", data "0{"sid":"mDngiDLVN3mXeM7BAAA1"}"","" 2023-08-19 13:22:30.658674,LogLevel.FINE,"socket_io_client:engine.Socket","socket receive: type "message", data "0{"sid":"63PrKBiadlMftRO1AAA0"}"","" 2023-08-19 13:22:30.651105,LogLevel.FINE,"socket_io_client:engine.Socket","flushing 1 packets in socket","" 2023-08-19 13:22:30.651100,LogLevel.FINE,"socket_io:parser.Encoder","encoded {type: 0, nsp: /} as 0","" 2023-08-19 13:22:30.651091,LogLevel.FINE,"socket_io:parser.Encoder","encoding packet {type: 0, nsp: /}","" 2023-08-19 13:22:30.651087,LogLevel.FINE,"socket_io_client:Manager","writing packet {type: 0, nsp: /}","" 2023-08-19 13:22:30.651081,LogLevel.FINE,"socket_io_client:Socket","transport is open - connecting","" 2023-08-19 13:22:30.651075,LogLevel.FINE,"socket_io_client:Manager","cleanup","" 2023-08-19 13:22:30.651072,LogLevel.FINE,"socket_io_client:Manager","open","" 2023-08-19 13:22:30.651067,LogLevel.FINE,"socket_io_client:engine.Socket","socket open","" 2023-08-19 13:22:30.651037,LogLevel.FINE,"socket_io_client:engine.Socket","socket receive: type "open", data "{"sid":"X0zmr1K1R1vqvXsmAAAz","upgrades":[],"pingInterval":25000,"pingTimeout":20000,"maxPayload":1000000}"","" 2023-08-19 13:22:30.650615,LogLevel.FINE,"socket_io_client:engine.Socket","flushing 1 packets in socket","" 2023-08-19 13:22:30.650604,LogLevel.FINE,"socket_io:parser.Encoder","encoded {type: 0, nsp: /} as 0","" 2023-08-19 13:22:30.650591,LogLevel.FINE,"socket_io:parser.Encoder","encoding packet {type: 0, nsp: /}","" 2023-08-19 13:22:30.650586,LogLevel.FINE,"socket_io_client:Manager","writing packet {type: 0, nsp: /}","" 2023-08-19 13:22:30.650577,LogLevel.FINE,"socket_io_client:Socket","transport is open - connecting","" 2023-08-19 13:22:30.650539,LogLevel.FINE,"socket_io_client:Manager","cleanup","" 2023-08-19 13:22:30.650534,LogLevel.FINE,"socket_io_client:Manager","open","" 2023-08-19 13:22:30.650527,LogLevel.FINE,"socket_io_client:engine.Socket","socket open","" 2023-08-19 13:22:30.650474,LogLevel.FINE,"socket_io_client:engine.Socket","socket receive: type "open", data "{"sid":"m-LpOMnF9ze-4M8hAAAy","upgrades":[],"pingInterval":25000,"pingTimeout":20000,"maxPayload":1000000}"","" 2023-08-19 13:22:30.571035,LogLevel.FINE,"socket_io_client:Manager","readyState opening","" 2023-08-19 13:22:30.571027,LogLevel.FINE,"socket_io_client:Manager","connect attempt will timeout after 20000","" 2023-08-19 13:22:30.571018,LogLevel.FINE,"socket_io_client:engine.Socket","setting transport websocket","" 2023-08-19 13:22:30.570927,LogLevel.FINE,"socket_io_client:engine.Socket","creating transport "websocket"","" 2023-08-19 13:22:30.570910,LogLevel.FINE,"socket_io_client:Manager","opening https://photo.example.com","" 2023-08-19 13:22:30.570904,LogLevel.FINE,"socket_io_client:Manager","readyState closed","" 2023-08-19 13:22:30.570890,LogLevel.FINE,"socket_io_client","ignoring socket cache for https://photo.example.com","" 2023-08-19 13:22:30.555269,LogLevel.FINE,"socket_io_client:Manager","readyState opening","" 2023-08-19 13:22:30.555256,LogLevel.FINE,"socket_io_client:Manager","connect attempt will timeout after 20000","" 2023-08-19 13:22:30.555234,LogLevel.FINE,"socket_io_client:engine.Socket","setting transport websocket","" 2023-08-19 13:22:30.554897,LogLevel.FINE,"socket_io_client:engine.Socket","creating transport "websocket"","" 2023-08-19 13:22:30.554860,LogLevel.FINE,"socket_io_client:Manager","opening https://photo.example.com","" 2023-08-19 13:22:30.554847,LogLevel.FINE,"socket_io_client:Manager","readyState closed","" 2023-08-19 13:22:30.554790,LogLevel.FINE,"socket_io_client","ignoring socket cache for https://photo.example.com",""@monkeyhead commented on GitHub (Aug 19, 2023):
Same issue here. 13 Pro Max. I can not see device albums within Immich app, permissions present.
@jacob-seiler commented on GitHub (Aug 28, 2023):
Same issue here. iPhone 13 (not pro). Permissions granted, stuck forever loading folders to select for backup.
@BigCheeZ commented on GitHub (Aug 30, 2023):
Same issue here on iPhone 14 Pro Max.
App Version is 1.75.1 build.115
Server version is 1.76.0
@ultimatejedi commented on GitHub (Sep 1, 2023):
Same here. There are a few pieces of information that I can add.
I enabled "Troubleshooting" and also increased the log level to "FINE". In the logs, on my iPhone 13 Pro MAX shows 3 consecutive errors. However, the errors are essentially blank. See screenshot below. Everything before and after look normal.
@mjh2901 commented on GitHub (Sep 16, 2023):
Same Issue Iphone XS, never shows the albums just the spinning curser. I have icloud turned off.
@alextran1502 commented on GitHub (Nov 1, 2023):
Hello is this issue still relevance?
@thelordtourette commented on GitHub (Nov 1, 2023):
Hi, using immich server and mobile version v1.83.0 and the issus still persists.
@gvanderclay commented on GitHub (Nov 14, 2023):
I've also encountered the sync issue on my iPhone. Interestingly, if I set the Immich app to have limited access to my photos, syncing works for the selected items. However, switching to full photo access causes the app to stop finding and syncing albums altogether. This might indicate a permissions handling problem when set to full access.
@benjamin051000 commented on GitHub (Nov 28, 2023):
Just caught the bug 😷 on version 1.88.2. The "Select Albums" page hangs while loading and I see this in the logs:
"Not found albums or assets on the device to backup" from "BackupNotifier"
Okay, I'm unsure of what I did but after force closing the app a few times and deleting the logs, and deleting a few photos (maybe it's because I'm low on storage?) it now sees my albums.
@AlexAichinger commented on GitHub (Dec 12, 2023):
I have had this issue intermittently. Since my setup is still fairly volatile, I recently started from scratch again and now have the issue again. In the past it seemed to resolve itself somehow, however this time around I can not get it solved.
I have noticed the following behaviour:
Go to backup screen with currently no albums selected -> the logs show that 57 albums are found
Go to select the backup album -> the logs say that no albums can be found
Please let me know if I can provide more information.
app version: 1.90.0 build.130
@thelordtourette commented on GitHub (Mar 21, 2024):
The recent version 1.99.0 for mobile and server fixed the issue for me.
@jaimetur commented on GitHub (Mar 4, 2025):
I have the same issue with the latest version 1.128.0
Find log below...
@alextran1502 commented on GitHub (Mar 4, 2025):
@jaimetur you probably have different issue. Anyway, have you tried with connecting directly to the instance over local IP? It might be a problem with your reverse proxy/cloudflare setup
@jaimetur commented on GitHub (Mar 4, 2025):
Yes, I tried to connect directly through the ip:port but still was not possible to upload assets
@jaimetur commented on GitHub (Mar 4, 2025):
``I have tried to recreate the docker again with a new database from scratch but I still have issues with connections. This was working well in version 1.126.0, something has changed after 1.127.0 that now I cannot maitain my connection even if I try to connect directly using local IP (without reverse proxy). The log from immich_microservices container shows the following errors:
And the log from immich_server shows the following:
The log from immich_redis shows the following: