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Code Issues 26 Packages Projects Releases 10 Wiki Activity

[BUG] <iOS app often stuck on upload> #1213

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opened 2026-02-05 00:54:05 +03:00 by OVERLORD · 4 comments
OVERLORD commented 2026-02-05 00:54:05 +03:00
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Originally created by @nukewarrior on GitHub (Aug 10, 2023).

The bug

upload process often stuck.
I have to manually cancel and then start backup process.
image
image

The OS that Immich Server is running on

Unraid 6.12.3

Version of Immich Server

v1.72.2

Version of Immich Mobile App

v1.72.0

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

version: "3.8"

services:
  immich:
    image: ghcr.io/imagegenius/immich:latest
    container_name: immich
    restart: unless-stopped
    cpuset: 4,5,10,11
    networks:
      - traefik
    expose:
      - 8080
    devices:
      - /dev/dri:/dev/dri
    volumes:
      - ./immich:/photos
      - ./config:/config
      - ./machine-learning:/config/machine-learning
    environment:
      - TZ=Asia/Shanghai
      - PUID=99
      - PGID=100
      - UMASK=000
      - DB_HOSTNAME=<x.x.x.x>
      - DB_USERNAME=<username>
      - DB_PASSWORD=<password>
      - DB_DATABASE_NAME=immich
      - REDIS_HOSTNAME=<x.x.x.x>
      - DISABLE_MACHINE_LEARNING=false #optional
      - DISABLE_TYPESENSE=false #optional
      - DB_PORT=5432 #optional
      - REDIS_PORT=6379 #optional
      # - REDIS_PASSWORD= #optional
    labels:
      - "traefik.enable=true"
      - "traefik.docker.network=traefik"
      # web-ui
      - "traefik.http.routers.immich.entrypoints=out"
      - "traefik.http.routers.immich.rule=Host(`photo.<mydomain>.com`)"
      - "traefik.http.routers.immich.tls=true"
      - "traefik.http.routers.immich.service=immich"
      - "traefik.http.services.immich.loadbalancer.server.port=8080"

      - "net.unraid.docker.managed=dockerman"
      - "net.unraid.docker.shell=bash"
      - "net.unraid.docker.webui=https://photo.<mydomain>.com"
      - "net.unraid.docker.icon=https://raw.githubusercontent.com/imagegenius/templates/main/unraid/img/immich.png"
    logging:
      driver: "json-file"
      options:
        max-size: "10m"

networks:
  traefik:
    external: true

Your .env content

none,I just put env variables in compose file

Reproduction steps

1.open app,foreground backup auto start
2.wait for a while,and the process will stuck on some pic

Additional information

No response

Originally created by @nukewarrior on GitHub (Aug 10, 2023). ### The bug upload process often stuck. I have to manually cancel and then start backup process. ![image](https://github.com/immich-app/immich/assets/10683831/71aabefc-9032-415a-bab1-39e008220616) ![image](https://github.com/immich-app/immich/assets/10683831/3a75e206-4fc4-45fe-aff2-49782386b057) ### The OS that Immich Server is running on Unraid 6.12.3 ### Version of Immich Server v1.72.2 ### Version of Immich Mobile App v1.72.0 ### Platform with the issue - [ ] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML version: "3.8" services: immich: image: ghcr.io/imagegenius/immich:latest container_name: immich restart: unless-stopped cpuset: 4,5,10,11 networks: - traefik expose: - 8080 devices: - /dev/dri:/dev/dri volumes: - ./immich:/photos - ./config:/config - ./machine-learning:/config/machine-learning environment: - TZ=Asia/Shanghai - PUID=99 - PGID=100 - UMASK=000 - DB_HOSTNAME=<x.x.x.x> - DB_USERNAME=<username> - DB_PASSWORD=<password> - DB_DATABASE_NAME=immich - REDIS_HOSTNAME=<x.x.x.x> - DISABLE_MACHINE_LEARNING=false #optional - DISABLE_TYPESENSE=false #optional - DB_PORT=5432 #optional - REDIS_PORT=6379 #optional # - REDIS_PASSWORD= #optional labels: - "traefik.enable=true" - "traefik.docker.network=traefik" # web-ui - "traefik.http.routers.immich.entrypoints=out" - "traefik.http.routers.immich.rule=Host(`photo.<mydomain>.com`)" - "traefik.http.routers.immich.tls=true" - "traefik.http.routers.immich.service=immich" - "traefik.http.services.immich.loadbalancer.server.port=8080" - "net.unraid.docker.managed=dockerman" - "net.unraid.docker.shell=bash" - "net.unraid.docker.webui=https://photo.<mydomain>.com" - "net.unraid.docker.icon=https://raw.githubusercontent.com/imagegenius/templates/main/unraid/img/immich.png" logging: driver: "json-file" options: max-size: "10m" networks: traefik: external: true ``` ### Your .env content ```Shell none,I just put env variables in compose file ``` ### Reproduction steps ```bash 1.open app,foreground backup auto start 2.wait for a while,and the process will stuck on some pic ``` ### Additional information _No response_
OVERLORD added the 📱mobile label 2026-02-05 00:54:05 +03:00
OVERLORD commented 2026-02-05 00:54:11 +03:00
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@alextran1502 commented on GitHub (Aug 10, 2023):

Hello I assume you have either Shared Album or iCloud photos enabled?

@alextran1502 commented on GitHub (Aug 10, 2023): Hello I assume you have either Shared Album or iCloud photos enabled?
OVERLORD commented 2026-02-05 00:54:12 +03:00
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@nukewarrior commented on GitHub (Aug 10, 2023):

Hello I assume you have either Shared Album or iCloud photos enabled?

Yes,I have a icloud subscription shared through family members and some Shared Album.
And I turned on 「Optimize iPhone Storage」 option ,most of my photos are on icloud.

What should I do to fully upload my photos(5k pics) to my immich server?

Thx.

@nukewarrior commented on GitHub (Aug 10, 2023): > Hello I assume you have either Shared Album or iCloud photos enabled? Yes,I have a icloud subscription shared through family members and some Shared Album. And I turned on 「Optimize iPhone Storage」 option ,most of my photos are on icloud. What should I do to fully upload my photos(5k pics) to my immich server? Thx.
OVERLORD commented 2026-02-05 00:54:16 +03:00
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@alextran1502 commented on GitHub (Aug 10, 2023):

I don't use iCloud, so we never get a proper diagnosing with issues that use iCloud or Shared Album since those photos and videos are not on your device but on the iCloud server.

Right now, unfortunately, the way to make things works is to disable iCloud, Optimized iPhone Storage and Share Album feature to download those photos and videos to your physical device so that Immich can read it

@alextran1502 commented on GitHub (Aug 10, 2023): I don't use iCloud, so we never get a proper diagnosing with issues that use iCloud or Shared Album since those photos and videos are not on your device but on the iCloud server. Right now, unfortunately, the way to make things works is to disable iCloud, Optimized iPhone Storage and Share Album feature to download those photos and videos to your physical device so that Immich can read it
OVERLORD commented 2026-02-05 00:54:19 +03:00
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@nukewarrior commented on GitHub (Aug 11, 2023):

I don't use iCloud, so we never get a proper diagnosing with issues that use iCloud or Shared Album since those photos and videos are not on your device but on the iCloud server.

Right now, unfortunately, the way to make things works is to disable iCloud, Optimized iPhone Storage and Share Album feature to download those photos and videos to your physical device so that Immich can read it

OK,I understand,too bad I dont have enough space to download all photos from icloud to my phone.
And,is there any improvement planning？I find some issues with same icloud problem.

And thank you for making this great app:)

@nukewarrior commented on GitHub (Aug 11, 2023): > I don't use iCloud, so we never get a proper diagnosing with issues that use iCloud or Shared Album since those photos and videos are not on your device but on the iCloud server. > > Right now, unfortunately, the way to make things works is to disable iCloud, Optimized iPhone Storage and Share Album feature to download those photos and videos to your physical device so that Immich can read it OK,I understand,too bad I dont have enough space to download all photos from icloud to my phone. And,is there any improvement planning？I find some issues with same icloud problem. And thank you for making this great app:)
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Reference: immich-app/immich#1213
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