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Code Issues 783 Packages Projects Releases 12 Wiki Activity

mobile: cannot download photos from shared album #1010

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opened 2026-02-04 23:57:31 +03:00 by OVERLORD · 5 comments
OVERLORD commented 2026-02-04 23:57:31 +03:00
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Originally created by @uhthomas on GitHub (Jun 27, 2023).

The bug

To reproduce:

  1. Create a shared album with photos.
  2. Try to download a photo from the shared album.

An download error should appear.

image

The OS that Immich Server is running on

N/A

Version of Immich Server

v1.64.0

Version of Immich Mobile App

1.63.0 build.103

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

N/A

Your .env content

N/A

Reproduction steps

N/A

Additional information

No response

Originally created by @uhthomas on GitHub (Jun 27, 2023). ### The bug To reproduce: 1. Create a shared album with photos. 2. Try to download a photo from the shared album. An download error should appear. ![image](https://github.com/immich-app/immich/assets/9749173/a45eace3-6115-487f-ad05-0d2b5b7e9d64) ### The OS that Immich Server is running on N/A ### Version of Immich Server v1.64.0 ### Version of Immich Mobile App 1.63.0 build.103 ### Platform with the issue - [ ] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML N/A ``` ### Your .env content ```Shell N/A ``` ### Reproduction steps ```bash N/A ``` ### Additional information _No response_
OVERLORD added the 📱mobile label 2026-02-04 23:57:31 +03:00
OVERLORD commented 2026-02-04 23:57:45 +03:00
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@sirkelsalot commented on GitHub (Jul 5, 2023):

Experiencing the same issue on Android and iOS. On Android, trying to download a photo from a shared album shows "Download Success" message, but no photo is downloaded. On iOS, it does say "Download Error", but no more details. Not sure how to get it to show up in the logs, however, so I couldn't verify that it's the exact same issue as above. Android mobile didn't show the action with the debug and finest logging level.

@sirkelsalot commented on GitHub (Jul 5, 2023): Experiencing the same issue on Android and iOS. On Android, trying to download a photo from a shared album shows "Download Success" message, but no photo is downloaded. On iOS, it does say "Download Error", but no more details. Not sure how to get it to show up in the logs, however, so I couldn't verify that it's the exact same issue as above. Android mobile didn't show the action with the debug and finest logging level.
OVERLORD commented 2026-02-04 23:57:47 +03:00
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@r01k commented on GitHub (Jul 8, 2023):

Experiencing the same issue on Android and iOS...

Same here. Attempting to share or download any photos apparently succeeds but results in an empty image. Interestingly, my girlfriend's Android phone has no issue. She has a separate Immich account. A third user on iOS also sees the "Download error" message as well.

That said, I don't think we are describing the exact same problem reported on this issue because we don't see any error on the app or relevant logs even with highest logging level. I may log a separate issue after digging deeper.

@r01k commented on GitHub (Jul 8, 2023): > Experiencing the same issue on Android and iOS... Same here. Attempting to share or download any photos apparently succeeds but results in an empty image. Interestingly, my girlfriend's Android phone has no issue. She has a separate Immich account. A third user on iOS also sees the "Download error" message as well. That said, I don't think we are describing the exact same problem reported on this issue because we don't see any error on the app or relevant logs even with highest logging level. I may log a separate issue after digging deeper.
OVERLORD commented 2026-02-04 23:57:56 +03:00
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@r01k commented on GitHub (Jul 8, 2023):

Update: I had installed from FDroid. Uninstalled and reinstalled from the Google Play Store and the problem doesn't happen. Confirmed it on two devices. My girlfriend had installed from the Play Store from the getgo and she never saw the empty download problem.

@r01k commented on GitHub (Jul 8, 2023): Update: I had installed from FDroid. Uninstalled and reinstalled from the Google Play Store and the problem doesn't happen. Confirmed it on two devices. My girlfriend had installed from the Play Store from the getgo and she never saw the empty download problem.
OVERLORD commented 2026-02-04 23:58:00 +03:00
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@Akash006 commented on GitHub (Jun 8, 2024):

I'm still facing the same problem on 3 devices. 2 Android and 1 IOS

@Akash006 commented on GitHub (Jun 8, 2024): I'm still facing the same problem on 3 devices. 2 Android and 1 IOS
OVERLORD commented 2026-02-04 23:58:03 +03:00
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@jrasm91 commented on GitHub (Sep 4, 2024):

This looks to be fixed as I could not reproduce it.

@jrasm91 commented on GitHub (Sep 4, 2024): This looks to be fixed as I could not reproduce it.
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Reference: immich-app/immich#1010
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